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Frequently Asked Questions: General |
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| Why can't I download when I click the link? |
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WAP might not be set up correctly on your cell phone. Please ask your wireless carrier how to adjust your settings or click on the links below:
- AT&T WAP settings
(http://secure.mouse2mobile.com/clients/cingular/ota/wap/3phone.asp)
- Tmobile WAP settings
http://support.t-mobile.com/knowbase/root/public/tm21625.htm
| I haven't received my download. What is the problem? |
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Please make sure that WAP Push is enabled on your cell phone. Depending on the make of your phone, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". This setting can be often be found in the following locations:
Nokia:
- Services > Settings > Service Inbox settings
- Messaging > Settings > Service Msg.
Motorola:
- Messages > Browser Msgs > Menu Button > Browser Msg Setup
- Messages > Browser Messages > Browser Msg Setup
LG:
- Internet > Push Messages > Receive
Samsung:
- Fun Box > WWW Services > Push Messages > Setting
- Fun Box > Wap Browser
Sony-Ericsson:
- Messaging > WAP Push > Allow Push
- Wap Services > Push Messages
- Messaging > Wap Push
Please refer to your phone's manual or ask your phone's manufacturer for assistance.
| Why does it say the content is not compatible with my handset? |
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Verizon customers will receive this message when the handset used during the registration process has not been approved for binary downloads by Verizon Wireless. At this time, our ringtone/wallpaper/screensaver service is only available for the following handset models:
- CDM8945
- CDM8900
- CDM8910
- CDM180
- CDM8940
- CDM9900
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- VX6000
- VX6000V2
- VX5200
- VX6100
- VX7000
- VX8000
- VX8100
- VX9800
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- Moto v710
- Moto v815
- Moto v840
- Moto v260
- Moto v265
- Moto v276
- Razor v3c
- Moto 325
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- A610
- A670
- A950
- A970
- A795
- A850
- A790
- A890
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| Why does it say unable to provide content at this time? |
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At this time, we are able to only provide our text alert services to subscribers of Alltel, Nextel, Boost and Dobson/Cellular One. However, we are aggressively working with these carriers so that in the very near future we will offer our full library of ring tones, wallpapers, and screensavers to Alltel, Nextel, Boost and Dobson/Cellular One subscribers as well.
| My download link has arrived, but I can't find it on my cell phone. |
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The download link is in the body of a message that Zafooba sent to your cell phone. Depending on the make of your phone, this message will go to your text or WAP Push inbox, also known as a "Service Inbox", "Funbox", "Browser Message Inbox", or simply "Push Inbox".
| Why wont my phone play Voicetones/Soundtones? |
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Voicetones and Soundtones are provided in an mp3 format. Please make sure that your mobile phone has the ability to playback mp3s.
Please refer to your phone's manual or ask your phone's manufacturer for assistance.
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